About Me
Nathan Illgen
Results-driven professional delivering measurable Customer Experience (CX) improvements in digital product development across diverse ecosystems and technology sectors.
- Customer Experience (CX) & Omnichannel Design
- UX Research & Human-Centered Design
- Advanced Prototyping & Wireframing
- Service Design & Journey Mapping
- Motion Graphics & Video Production
- Cross-Functional Team Leadership
- Stakeholder Management & Workshop Facilitation
- Digital Ecosystem Strategy
B.F.A in Graphic Design & Interactive Media
UW-Stout
Menomonie, WI
09/2009 – 05/2013
Exchange Program in Fine Arts
Northbrook College
United Kingdom
01/2010 – 06/2010
Media Production & Business
10/2023 – 10/2024
Dream Reach Media | PGA Producer Daniel Brea
Board of Directors – Winter Park of America
02/2023 – Present
Founder & Principal UI/UX Consultant
Illgen Island LLC.
02/2022 – Present
Industrial Manufacturing, Electrical Engineering, Health Care eco-system, Higher Education, Automotive, Luxury Retail, and In-store retail.
Results-driven professional
I redesigned critical electrical engineering software at Rockwell Automation, reducing customer defects by 25%. At J.D. Power, I increased qualified leads by 50% through a data-driven, video-powered sales lead generation program.
In the healthcare sector, I provided art direction and service design for clients like Canon/Vital Images and Best Buy, successfully delivering impactful multimedia projects. Additionally, I developed effective CX strategies for marketing campaigns and LMS platforms at Capella and Strayer and constructed tangible customer journeys at IKEA.
Most recently, I produced high-impact video content for Lalabu featuring A-list and B-list celebrities. This generated over 6 million impressions and drove a 25% QoQ revenue increase.
Reduction in customer defects
0
%
Omnichannel Video Impressions
0
M+
Increase in qualified leads
0
%
QoQ Revenue Growth
0
%
About ME
”
I thrive in ambiguity and am medium-agnostic, combining technical, creative, and leadership expertise to align design strategies with business goals.
Nathan Illgen
CX Specialist and Principal UI/UX Consultant
CX Specialist &
Principal UI/UX Consultant
2024 Software Design Achievement
”
ETO Globally – 48% of production-related defects come from wiring … this application will significantly, if not half that number.
Chris M.
Project Manufacturing Specialist
Nathan Illgen, Owner of Illgen Island LLC.
2024 Software Design
Redesigned electrical engineering software by synthesizing plant floor operations and customer feedback, aligning with CX needs and achieving improved user task efficiency and a 25% reduction in customer defects.
2023 Luxury Retail Campaign
In this captivating conversation, Redbull athlete Ryan Sheckler shares his experiences and insights on navigating the intersection of his skateboarding career and the joys of being a dad.